Privacy Policy

Information We Collect

We collect information you give us directly — such as your name, email address, shipping address, and any message you send through our contact form. When you place an order, we also collect payment details, though these are processed securely by our payment provider and never stored on our servers.

We may also collect basic usage data (such as pages visited and time spent) through privacy-respecting analytics to help us understand how our site is used.

How We Use Your Information

We use your information solely to fulfil orders, respond to enquiries, and occasionally send you updates about new collections or stories — only if you've opted in. We do not sell, rent, or share your personal data with third parties for marketing purposes.

Cookies

Our website uses minimal cookies necessary for the site to function — such as remembering your cart. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings at any time.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of our business relationship plus any legally required period thereafter. You may request deletion of your data at any time.

Your Rights

You have the right to access, correct, or delete any personal information we hold about you. You may also withdraw consent for marketing communications at any time by replying to any email or contacting us directly. To exercise any of these rights, please reach out to us at hello@hsoeandsoul.com.

Third-Party Services

We use a small number of trusted third-party services to operate our store — including a payment processor and a shipping provider. Each of these has their own privacy policy and we encourage you to review them. We do not use social media tracking pixels or advertising networks.

Security

We take reasonable precautions to protect your information. All data transmitted through our website is encrypted via HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.